Loungemote

Help

Support

Answers to the most common questions about Loungemote, and how to reach us when you need a person.

Contact us

Tell us your TV brand and model, and your iOS or Android version. We answer by email.

loungemote@outlook.com

In the app, Contact Support writes this email for you and can attach a diagnostics file with private details removed.

Supported devices

  • RokuRoku TVs and Roku streaming players
  • SamsungSmart TVs with Tizen, 2016 and later
  • LGSmart TVs with webOS
  • Android TV and Google TVTVs and streaming devices, including Philips sets with Google TV
  • Amazon Fire TVFire TV streaming devices and TVs
  • VizioSmartCast TVs
  • SonyBravia TVs
  • XiaomiTVs with PatchWall
  • HisenseTVs with VIDAA
  • PhilipsTVs with Titan OS or Saphi

Philips TVs with Google TV connect as Google TV. Casting is available on compatible TVs, Chromecast and DLNA devices; formats and playback features depend on the receiver. Casting to Fire TV is not supported. Apple TV is not supported.

Your phone or tablet and your TV must be on the same Wi-Fi network. Android requires Android 8.0 or later. iPhone and iPad require iOS 17 or iPadOS 17 or later.

Get Loungemote for Android on Google Play

iPhone and iPad version coming soon

The app cannot find my TV

  1. Make sure that the TV is on.
  2. Connect your phone or tablet and your TV to the same Wi-Fi network. Guest networks often block the connection between devices.
  3. Android: allow Nearby devices when requested. iOS: open Settings > Privacy & Security > Local Network and turn on Loungemote.
  4. On a Roku device, open Settings > System > Advanced system settings > Control by mobile apps and set Network access to Default or Permissive.
  5. Close and open the app again. If the problem continues, restart the TV and your Wi-Fi router.

If the TV still does not appear, choose Add by IP address in the app and type the address from the TV’s network settings.

The TV asks me to allow the connection

The first time you connect, Samsung and LG TVs show a prompt on the screen. Select Allow. If you do not have the TV remote, use the buttons on the TV.

Android TV, Google TV, Fire TV, Vizio, Sony, Hisense and Philips Titan OS TVs show a code on the screen. Type this code in the app.

The app cannot turn on my TV

Turn on the TV setting that lets the TV start from the network:

  • Samsung: Power On with Mobile
  • LG: Turn on via Wi-Fi, or Mobile TV On
  • Roku TV: Fast TV start

The setting names and menu locations can be different on your TV model.

Casting stops when I close the app

Local photos and videos play from a temporary server on your phone or tablet. Keep Loungemote in the foreground during playback. A receiver can load supported internet links directly, so playback may continue after you close the app.

Screen mirroring

Media casting sends selected media to the TV. Screen mirroring uses Android’s system screen-casting settings or AirPlay on iOS. Compatibility depends on your phone and TV. Loungemote provides a guide, not its own screen-mirroring service.

Restore purchases

In the app, open Settings and tap Restore Purchases. Android: use the Google account used for the purchase. iOS: use the Apple Account used for the purchase. Google Play and App Store purchases do not transfer between platforms.

Cancel a subscription

Android: open Google Play > Profile > Payments & subscriptions > Subscriptions, select Loungemote, then cancel. See Google Play’s instructions.

iOS: open Settings > [your name] > Subscriptions, then select Loungemote. See Apple’s instructions.

Deleting the app does not cancel a subscription. Cancel before the trial or subscription renews.

Refunds

Use the store that processed your payment: Google Play refund help for Android or reportaproblem.apple.com for iOS.

Privacy and terms

Loungemote has no accounts and no ads, and remote commands stay on your local network. The iOS version has optional usage and crash reports controlled by Share Usage Data. The Android release has no Firebase configuration. Google Cast processing is separate from that switch. Read the Privacy Policy and the Terms of Use.

Roku, Samsung, Tizen, LG, webOS, Android TV, Google TV, Google Cast, Chromecast, Amazon, Fire TV, Vizio, SmartCast, Sony, Bravia, Xiaomi, Hisense, VIDAA, Philips, Titan OS and AirPlay are trademarks of their respective owners. Loungemote is an independent app and is not affiliated with or endorsed by these companies.